Privacy Policy
Effective date: 5 March 2026. This policy explains how SouthernAlpsPlay Limited ("SouthernAlpsPlay", "we", "us") collects, uses, stores and shares personal information on southernalpsplay.com.
Personal information we collect
- Account & contact details (e.g., name, email, login credentials).
- Usage & device data (e.g., pages viewed, actions taken, IP address, browser/device identifiers, crash logs).
- Payment data (if applicable): we may receive limited payment-related details (e.g., transaction status). Card details are typically handled by our payment provider.
- Support communications you send to us.
How we use your information
- Provide and operate the service, create and manage accounts.
- Process transactions and prevent fraud or misuse.
- Improve features, performance and user experience (including analytics).
- Communicate with you about service updates, support and security notices.
- Comply with legal obligations in New Zealand.
Sharing and disclosures
We may share personal information with:
- Service providers (e.g., hosting, analytics, email, customer support, payment processing) who process data on our instructions.
- Professional advisers (e.g., legal, accounting) where necessary.
- Authorities or other parties if required by law, or to protect rights, safety, and security.
- A buyer or successor in a business transaction (with appropriate safeguards).
Cookies and similar technologies
We use cookies or similar technologies for core site functionality, security, preferences, and analytics. You can control cookies via your browser settings; disabling some cookies may affect site functionality.
International transfers
Some service providers may store or process information outside New Zealand. Where we transfer personal information overseas, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand privacy standards (including contractual protections where appropriate).
Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Retention
We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, and security requirements. We then delete or de-identify it where appropriate.
Your rights (New Zealand Privacy Act 2020)
You may request access to, and correction of, personal information we hold about you. If we decline a request, we will explain why (subject to lawful limits). You may also complain to us, and you can contact the Office of the Privacy Commissioner (OPC) if you are not satisfied with our response.
Children
Our services are not intended for children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and update the effective date.